1. Introduction

Welcome to MegaHobby Sales (“we,” “our,” or “us”). By accessing our website at toymodelonsales.com and making purchases from our store, you agree to comply with and be bound by the following terms and conditions. Please read these Terms carefully before using our services.

At MegaHobby Sales, we specialize in providing high-quality scale modeling products to hobbyists and enthusiasts worldwide. Our product range includes 1/35 armor, diorama bases, Gundam models, airbrushing accessories, military models, and much more.

2. User Responsibilities

As a user of our website and services, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Comply with all applicable laws and regulations regarding online purchases
  • Use our website only for lawful purposes
  • Be responsible for any activities that occur under your account

3. Products and Services Description

MegaHobby Sales offers a wide range of scale modeling products including:

  • Scale models (1/35 armor, 1/72 armor, aircraft, military vehicles)
  • Gundam models and building kits
  • Diorama bases and buildings
  • Airbrushing equipment and accessories
  • Aftermarket parts and educational models
  • Books and magazines related to scale modeling

We strive to ensure that product descriptions, images, and specifications are accurate. However, minor variations may occur, and we reserve the right to correct any errors in product information.

4. Ordering and Payment Terms

Order Process

When you place an order, you will receive an acknowledgment email. This email is not an acceptance of your order but confirmation that we have received it. Acceptance of your order occurs when we ship the products.

Pricing

All prices are listed in US dollars. We reserve the right to change prices at any time without notice, but such changes will not affect orders already accepted.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order placement. By providing payment information, you represent that you are authorized to use the payment method.

Order Cancellation

You may cancel your order within 24 hours of placement, provided it hasn’t entered the processing stage. Contact our customer service at [email protected] for assistance.

5. Shipping and Delivery

Shipping Areas

We ship globally, excluding some remote areas and parts of Asia. During checkout, you can verify if we ship to your location.

Processing Time

Orders are processed within 1-2 business days after payment confirmation.

Shipping Methods

  • Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after shipment.

Delivery times are estimates and may be affected by factors beyond our control, including customs processing.

Shipping Risks

Risk of loss and damage to products passes to you upon delivery. If you note any damage to the package upon delivery, please note it with the carrier before signing.

6. Returns and Refunds

Return Policy

We accept returns and exchanges within 15 days of the date you receive your items. To be eligible for return:

  • Items must be in original, unassembled condition
  • All original packaging, tags, and parts must be included
  • Items must be in resalable condition

Non-Returnable Items

The following products cannot be returned or exchanged:

  • Opened paints and chemicals
  • Books & magazines
  • Aftermarket parts with opened packaging
  • Built and ready buildings (custom assembled products)
  • Digital products or downloadable content

Return Process

To initiate a return:

  1. Email us at [email protected] to obtain a Return Merchandise Authorization (RMA) number
  2. Package items securely in original packaging with sufficient padding
  3. Include a copy of your invoice and completed return form
  4. Ship to: MegaHobby Sales Returns, 2457 West Virginia Avenue, Greenfield Ctr., US 12833

Refunds

Refunds are processed within 5-7 business days after we receive and inspect returned items. The refund will be credited to your original payment method. Original shipping costs are non-refundable, and return shipping costs are the customer’s responsibility.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 3 days of delivery with photos of the product and packaging. We will arrange for a replacement or refund at no additional cost.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of MegaHobby Sales or our suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission. The trademarks and logos used on our website are registered and unregistered trademarks of MegaHobby Sales or their respective owners.

Scale model kits, brands, and associated imagery are the intellectual property of their respective manufacturers and are used with permission or under license.

8. Limitation of Liability

MegaHobby Sales shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

  • Your use or inability to use our services
  • Any unauthorized access to or use of our servers
  • Any interruption or cessation of transmission to or from our services
  • Any bugs, viruses, or similar that may be transmitted through our services
  • Any errors or omissions in any content
  • Any loss or damage incurred as a result of the use of any content posted or shared through our services

Our total liability to you for any claim arising out of or relating to these terms or our services shall not exceed the amount you paid to us in the six months preceding the claim.

9. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for information on how we collect, use, and protect your personal data.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of New York, without regard to its conflict of law provisions.

Any dispute arising from these Terms or your use of our services shall be resolved through good faith negotiations between the parties. If such negotiations fail, the dispute shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified Terms.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: [email protected]
Address: MegaHobby Sales, 2457 West Virginia Avenue, Greenfield Ctr., US 12833

We typically respond to inquiries within 24-48 hours during business days.