FAQ

What types of modeling products do you offer?

We specialize in a wide range of scale modeling products, including 1/35 armor, diorama bases and buildings, 1/72 armor, aftermarket parts, airbrushing supplies, Gundam models, military models, aircraft, educational models, figure models, and large-scale cars. We also carry books, magazines, and building kits.

Do you offer rare or hard-to-find kits?

Yes! We pride ourselves on offering a diverse selection that includes rare and specialized items, such as detailed diorama bases and unique armor kits. Our inventory is constantly updated to bring you the best in scale modeling.

Where do you ship?

We ship globally, except to Asia and select remote regions due to logistical constraints. Please check our shipping policy for specific details.

What shipping options are available?

We offer two shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 days after dispatch.
– Free Shipping: For orders over $50, shipped via EMS, delivered within 15-25 days after dispatch.

How long does order processing take?

We process all orders within 1-2 business days. After processing, delivery times depend on your chosen shipping method and location.

Can I track my order?

Yes! We use reliable carriers like DHL, FedEx, and EMS, all of which provide tracking capabilities. You will receive a tracking number once your order is dispatched.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted.

Do you offer free shipping?

Yes, we offer free shipping via EMS on all orders over $50. For orders under $50, standard shipping is available for $12.95.

What is your return policy?

We offer a 15-day return policy from the date of receipt. If anything isn’t perfect with your order, please contact our support team at [email protected], and we’ll guide you through the process.

What if my product arrives damaged or defective?

Your satisfaction is our priority. If your product arrives damaged or defective, contact us within 15 days of receipt, and we will gladly assist with a return or replacement.

How do I contact customer support?

You can reach our support team via email at [email protected]. We’re here to help with any questions or concerns you may have.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster checkout experience in the future.

Are your products suitable for beginners?

Absolutely! We offer products for all skill levels, from beginner-friendly building kits to advanced aftermarket parts and detailed diorama bases. Our educational models are perfect for those just starting out.

Do you offer airbrushing supplies and compressors?

Yes, we carry a full range of airbrushing accessories and compressors to help you achieve professional-grade results on your models.